Frequently Asked Questions about One Casino

Is One Casino properly licensed and safe to play at?

Short answer: yes — One Casino runs two main sites: onecasino.com under a Malta (MGA) licence and onecasino.nl under a Dutch (KSA) licence. That means regulators are watching the place, which usually helps keep things above board. No UK licence and no crypto option, FYI. As always, “safe” doesn’t mean risk-free: play what you can afford and keep your account details private.

How long do withdrawals take and are there any hidden fees?

Withdrawals are usually processed quickly after verification — often the internal approval comes the same day or within 24 hours. From there it depends on the method: e-wallets or instant bank services can clear in a few hours, bank transfers typically 1–3 business days. The casino itself generally doesn’t add hidden withdrawal fees, but your bank or payment provider might charge something. Pro tip: use Trustly/iDEAL or an e‑wallet if you want the cash in your hand sooner.

What documents will I need to verify my account?

Expect the usual KYC trio: government ID (passport, ID card or driver’s licence), proof of address (recent utility bill or bank statement), and proof of payment method (a masked card photo or a screenshot of the account). For bigger or unusual activity they may ask for source‑of‑funds documents — especially in the Netherlands where rules are stricter. Tip: upload everything early to avoid holding up a withdrawal.

Which payment methods and currencies are supported?

On the international site you’ll commonly find Visa/Mastercard, bank transfers, Trustly/instant banking, Paysafecard and popular e‑wallets like Skrill/Neteller (country-dependent). In the Netherlands iDEAL and bank transfer are the main options. The primary currency is EUR; other currencies aren’t widely promoted. No crypto support, and card/e‑wallet availability can be limited by local rules.

What about bonuses — are there big catches?

One Casino does offer welcome and promotional bonuses on the MGA site, but they usually come with wagering requirements (commonly in the 30x–35x range) and maximum bet limits during wagering (often around €5). Game contributions vary — slots usually count most, live games often little or nothing. In the Netherlands, promotions are more conservative and tightly regulated. My advice: read the bonus T&Cs before you click accept — especially the max‑bet rule. It’s the little thing that trips people up.

Can I play if I live in the Netherlands or the UK?

If you’re in the Netherlands, use onecasino.nl — it’s licensed by the KSA and set up to follow Dutch rules (including CRUKS checks and mandatory limit-setting). If you’re in the UK, tough luck: One Casino isn’t UKGC‑licensed and doesn’t accept UK players. Many other countries are restricted too (US, some European markets), so check the terms or the site’s geo‑info before trying to register.

How can I set limits or self‑exclude if I need a break?

There are standard responsible gaming tools: deposit, loss, wager and session limits, reality checks, time-outs, and full self‑exclusion. Dutch players are also cross-checked against CRUKS during registration/login. If gambling stops being fun, use those limits — and if you’re unsure what to pick, start very low and increase later if you must. It’s easier to relax than to unclench your wallet later.

Need help — how do I contact support and what response times should I expect?

Support is available via 24/7 live chat and email. Chat is usually the fastest — often under a minute during busy times (honestly), while email replies tend to come within about 24 hours. Languages include English and Dutch; other languages may be available depending on the site and region. If something feels off (withdrawal delay, verification snag), open a chat and ask for a clear next step — documentation dates and reference numbers save a lot of back‑and‑forth.